Terms of Service

1. Definitions

• Service — the UndercutAI website, dashboard and API gateway available at undercut.pro.
• Provider — an independent third party that operates an AI model we relay requests to (for example Anthropic, OpenAI, Google, xAI).
• API key — a credential issued to your account that authenticates requests to the gateway.
• Balance — prepaid service credit denominated in US dollars and held on your account, used exclusively to pay for usage of the Service.
• Token — the billing unit reported by the model, split into input, cache read, cache write and output categories.

2. Who we are and what the Service is

UndercutAI is an independent reseller of AI model access. We are not affiliated with, endorsed by, or acting as an agent of any Provider. Model names and trademarks belong to their respective owners and are used only to identify the models we serve.

The Service transmits your request to a Provider, returns the response to you, and records the token counts and cost of that request. We do not train models, and we do not use your request content to train any model.

3. Model integrity

We do not substitute the model you request with a cheaper one. The model identifier in your request is the product you are buying, and our lower price comes from aggregated demand, routing and cache-aware billing rather than a silent downgrade.

Model behaviour is probabilistic and Providers update models without notice, so identical prompts may produce different answers here and in a Provider console. That is a property of the models, not a change of model on our side. If a model identifier is retired by its Provider we will announce a replacement or remove it from the price list.

4. Accounts

• You must be at least 18 years old, or the age of majority where you live, and legally able to enter into this agreement.
• You must confirm ownership of the email address you register with. Accounts are created only after that confirmation.
• You are responsible for everything done with your account and API keys, including by anyone you give access to.
• API keys are secrets. Never publish them, commit them to a repository, or embed them in a client-side application. Revoke a key immediately in the dashboard if you suspect exposure.
• One person or organisation may not create multiple accounts to obtain bonuses more than once.

5. Prepaid balance and billing

• The Service is prepaid. You add funds first, and each request is debited from your balance. There is no subscription, seat fee or monthly minimum.
• Usage is billed per token at the rate published on the pricing table at the time of the request. Input, cache read, cache write and output are priced and billed separately.
• The rate applied to every request is recorded together with the usage record, so your history remains reproducible even after the price list changes.
• Balance is prepaid service credit. It is not a deposit, e-money or an investment, it earns no interest, and it is not transferable between accounts.
• Prices are quoted in US dollars per one million tokens. Amounts are stored with micro-dollar precision.
• We may change prices. Changes apply only to usage after they take effect and are reflected on the public pricing table.
• You are responsible for any taxes due on your side. Payment processing fees charged by our payment providers are not part of your balance.

6. Bonuses, referrals and promo codes

Sign-up credits, referral credits and promo codes are promotional. Sign-up and referral credit is granted only after a qualifying paid top-up, and a promo code can be redeemed once per account. Promotional credit has no cash value and is not refundable. We may withhold or reverse promotional credit if the qualifying payment is refunded or disputed, or if we detect duplicate accounts, automated sign-ups or other abuse of the programme.

7. Acceptable use

You agree not to use the Service to:

• break any applicable law, or violate the usage policies of the Provider serving your request;
• generate or distribute child sexual abuse material, content that sexualises minors, or non-consensual intimate imagery;
• create malware, run intrusion or credential-stuffing campaigns, or attack any system;
• produce targeted harassment, threats of violence, or content designed to incite harm;
• run large-scale disinformation, spam or deceptive impersonation campaigns;
• resell raw gateway access under your own brand without a written agreement with us;
• probe, load-test beyond agreed limits, or otherwise attempt to bypass quotas, rate limits or billing.

You are responsible for the content you send and for how you use the output. Model output may be inaccurate; do not rely on it for medical, legal, financial or safety-critical decisions without independent review by a qualified human.

8. Availability and support

We aim for continuous availability and publish live component health on our status page, but the Service depends on upstream Providers and is offered without an uptime guarantee unless you have a separate written agreement with us. We may perform maintenance, apply rate limits, or temporarily restrict a model that a Provider has degraded or withdrawn.

Support is available by email at [email protected].

9. Refunds

• Tokens you have already consumed are a delivered digital service and are not refundable.
• Unused prepaid balance funded by card can be refunded to the original payment method on request within 12 months of the payment, less any payment-processing fees that are not returned to us.
• Promotional credit, referral bonuses, promo-code credit and sign-up bonuses are excluded from refunds.
• Crypto deposits are refunded in the same asset to an address you control; network fees are deducted and exchange-rate movement is at your risk.
• If the Service fails on our side and your request could not be served, the corresponding charge is reversed to your balance.
• Please contact support before starting a card chargeback. A chargeback freezes the disputed amount and suspends the account until it is resolved.

10. Suspension and termination

We may suspend or close an account that breaches these terms, that is used for fraud or abuse, that triggers a payment dispute, or where the law or a payment provider requires it. Where the closure is not caused by fraud or abuse, we refund the remaining balance under section 9. You may close your account at any time from the dashboard or by contacting support.

11. Intellectual property

You keep all rights you have in the content you send. Rights in model output are governed by the terms of the Provider that generated it; we claim no ownership of it. The website, dashboard, brand and documentation of the Service remain ours.

12. Disclaimers and liability

The Service is provided "as is". To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that model output will be accurate, complete or suitable for your purpose.

We are not liable for indirect, incidental or consequential loss, lost profits, or lost data. Our total aggregate liability arising from the Service is limited to the amount you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. The current version is always published here with its update date. For material changes we notify registered accounts by email at least 14 days before they take effect. Continued use after that date means you accept the new version.

14. Contact

Questions about these terms: [email protected]. See also our Privacy Policy.